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Orders

• How do I check my order status?
  • Please contact customer service at 866-915-4999
• What if i need to cancel an order?
  • If you need to cancel an order that has not yet been shipped, please contact customer service as soon as possible at 1-866-915-4999 for a full refund. Unfortunately, we are unable to cancel orders once they have been shipped. However, you may refuse the shipment upon delivery and a refund will be issued once the shipment is returned to our warehouse.
    Please note that if you cancel an order that has already been shipped, shipping and handling charges (including any shipping and handling charges incurred by us as part of any free shipping promotion) are not refundable.
• What about Purchase Orders?
  • We accept purchase orders from government agencies and most non-for-profit schools, universities, and churches. Subject to credit approval, we will accept a purchase order from a publicly traded company. We do not extend credit terms to private companies or individuals. Payment terms are 1% 15, Net 30. Purchase orders are subject to a minimum order size of $499.00. Please call us at 866-915-4999 for more details.
• How do I return an item?
  • Non-Returnable Items
    Certain items are not returnable unless defective or damaged. In general, non-returnable items are non-stock items that have been made to order or that have been customized to meet your specifications. Items that are not returnable have a statement to this effect in the description of the item on our web site.
    All Other Returns - 30 Day "No-Hassle" Money Back Guarantee
    Returns that are not covered by the above return policies are covered by our 30-Day "No Hassle" Money Back Guarantee: If, for any reason, you are not satisfied with any product that you purchased from us, other than a product that is non-returnable (see “Non-Returnable Items” above), you may return it back to us within 30 days of sale for or a refund, store credit, or exchange equal to 100% of the purchase price, less shipping and handling, provided: (a) the product that you return to us is received by us in “new” condition, including all original packaging, parts, pieces, and manuals; (b) the return label of the product that you return to us is clearly marked with the Return Authorization number provided by our customer service department; and (c) the product is received at the address specified by our customer service department within 15 days of the date that the Return Authorization was issued by our customer service department. Returns that do not meet all of the criteria above will not be accepted. Shipping costs (including any shipping costs incurred by us as part of any free shipping promotion) are not refundable. The method of payment of refunds will be the same as method of payment of the original purchase. Please note that some products, generally made to order products or products that have been customized to meet your specifications, are not returnable and may not be returned unless damaged or defective (see “Non-Returnable Items” above).
• What if my item is defective?
  • Although rare, should you receive a product from us with a manufacturing defect, please contact us within 10 days of receipt and we will provide you with a RA# (Return Authorization #) and instructions on how and where to return the defective product. Once the defective product has been received, we will provide you with a 100% refund, exchange, or store credit (at your option). Defective items returned without an RA# or shipped to the wrong address will not be accepted. Defective items cannot be returned after 10 days of receipt. At that point, you must file a warranty claim with the manufacturer.