Our Products come with different warranties, be sure which type of warranty you have on your product so you know which procedure to follow. If you are unsure of which warranty you may have you can write us at www.edwin@actionlockandsafe.com. The different types of warranties are outlined below. Products must be returned in their original packaging with all the accessories, power supplies and manuals. Incomplete or damaged packaging can void and warranties.
All products have a 1 year warranty from date of receipt.
There is a 7 day money back guarantee. If you are not happy with your product you can return it for a refund, less the amount of the original shipping cost. The customer is responsible for shipping back to Action Lock & Safe.
One Year Warranty: If your product is defective we will replace or repair it for a period of one year. (From date of products being received). The products are only replaced if they cannot be repaired.
All warranties and refunds are subject to these regulations and restrictions. You must send the product back via pre-paid shipping (we do not refund shipping cost; However, we will return your product free ground shipping to you if being repaired or replaced). Your warranty will be evaluated and your product will be shipped to you within 7 business days (Could vary on product and part availability). In the event your model is no longer or temporally unavailable, you will be offered an upgrade to a new or current model. The value or your defective model will be based on the current selling price of similar models. You will only have to pay the difference to upgrade to a different model.
If your product is replaced your warranty is not extended.
When your item is returned, our technicians will confirm and evaluate the nature of the defective product. Please make sure you provide a written explanation of the failure. If after the technicians evaluates the returned product and it is determined not to be defective, it will be the customer's responsibility to pay freight to return products.
You must provide a copy of your original sales receipt indicating date of purchases.
For credits products must be returned in their original packaging with all the accessories, power supplies and manuals. Incomplete returns can affect your credit amount.
This Warranty is excluded or voided in the event of, external or internal Physical damage. Damage during transportation (the shipper is responsible for any claims) Damage due to Power surges, lighting or improper power supply requirements. Damage because of improper use, acts of God and not following manufacture recommendations is not covered under any warrantee's.
Privacy Policy
We realize that many customers are concerned about how the information they provide over the Internet will be used. We value your privacy and have taken steps, such as using 256 bit secure SSL encryption, to protect the security of your information. We have not ever, and will not ever, sell your personal information to any company.
Despite the security measures that we have in place, we realize that no matter what security precautions we may have taken, some customers will not feel comfortable using their credit card to make a purchase online. For these customers (as well as for anyone else needing additional assistance), we have a dedicated toll free number (1-866-915-4999) staffed with our friendly customer service representatives ready to take your order over the telephone. We also accept orders by mail as well.
